Privacy Policy

Last Updated: 26/08/2026

Introduction

Your privacy is important to us at STARTSENSESHOPSINDIA. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit startsenseshopsindiaagro.com, browse our products, place an order, create an account, contact us, or otherwise use our services.

Our website is an e-commerce platform offering agricultural, agro, farming, gardening, seeds, plant-care, agricultural tools, equipment, and related products.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described below.

This Privacy Policy is prepared with reference to the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable laws and regulations of India.

1. Information We Collect

We may collect the following types of information when you interact with our website.

Personal Information

Depending on how you use our website, we may collect:

  • Full Name
  • Email Address
  • Mobile Number
  • Billing Address
  • Shipping Address
  • Account login information
  • Order and purchase history
  • Product preferences
  • Information provided through contact forms
  • Customer support communications
  • Information provided when subscribing to newsletters or promotional communications
  • Any other information you voluntarily provide to us

Payment Information

When you make a purchase, payment information may be collected and processed through our authorized payment gateway or payment service providers.

We generally do not directly store complete debit card, credit card, banking, or other sensitive payment credentials on our website. Payment information is processed according to the security and privacy practices of the relevant payment service provider.

Automatically Collected Information

When you access our website, certain technical and usage information may be collected automatically, including:

  • IP Address
  • Browser type and version
  • Device information
  • Operating system
  • Website usage information
  • Pages visited
  • Time spent on the website
  • Referral URLs
  • Cookies and similar tracking technologies

2. Consent

By visiting our website, creating an account, placing an order, subscribing to communications, submitting an inquiry, or otherwise providing your personal information, you consent to the collection, storage, processing, and use of your information as described in this Privacy Policy.

Where required under applicable law, we will obtain appropriate consent before processing personal information for specific purposes.

You may withdraw your consent where applicable by contacting us using the contact details provided in this Privacy Policy. Withdrawal of consent will not affect processing that was lawfully carried out before the withdrawal.

3. How We Use Your Information

We may use your personal information for purposes including:

  • Processing and fulfilling orders
  • Delivering agricultural and agro-related products
  • Processing payments
  • Managing returns, refunds, replacements, and cancellations
  • Providing customer support
  • Creating and managing customer accounts
  • Sending order confirmations
  • Providing shipping and delivery updates
  • Responding to inquiries and requests
  • Improving our website, products, and services
  • Understanding customer preferences and website usage
  • Recommending relevant products
  • Sending promotional offers and marketing communications where permitted
  • Detecting and preventing fraud, misuse, and unauthorized activities
  • Maintaining website and transaction security
  • Resolving complaints and disputes
  • Maintaining business and transaction records
  • Complying with applicable legal, regulatory, and governmental requirements

4. Sharing of Personal Information

We respect your privacy and do not sell, rent, or trade your personal information.

We may share information with trusted third parties when reasonably necessary to operate our website, process orders, provide services, or comply with legal requirements.

These third parties may include:

  • Payment Gateway Providers
  • Banks and Financial Institutions
  • Courier and Shipping Partners
  • Logistics and Delivery Service Providers
  • Website Hosting Providers
  • IT and Cloud Service Providers
  • Customer Support Service Providers
  • Marketing and Analytics Service Providers
  • Government Authorities and Regulatory Agencies where required by law

We expect third-party service providers handling personal information on our behalf to maintain appropriate confidentiality and security measures.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing and shopping experience.

Cookies may be used to:

  • Maintain website functionality
  • Remember user preferences
  • Maintain your shopping cart
  • Keep you signed in where applicable
  • Analyze website traffic
  • Understand customer interactions
  • Improve website performance
  • Personalize your shopping experience
  • Provide relevant promotional content where applicable

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some features of our website.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy and as required by applicable law.

Information may be retained to:

  • Process and fulfill orders
  • Provide customer support
  • Maintain accounting and transaction records
  • Comply with legal and regulatory requirements
  • Resolve complaints and disputes
  • Prevent fraud and unauthorized activities
  • Enforce our agreements, terms, and policies

When personal information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable laws and our internal practices.

7. Your Rights

Subject to applicable laws, including the Digital Personal Data Protection Act, 2023, you may have certain rights regarding your personal information.

These may include the right to:

  • Request access to your personal information
  • Request correction of inaccurate or incomplete information
  • Request deletion of personal information where applicable
  • Withdraw consent where processing is based on consent
  • Opt out of promotional communications
  • Request information regarding the processing of your personal information
  • Raise a grievance or concern regarding the handling of your personal information

To exercise applicable rights or raise a concern, you may contact us using the details provided below.

8. Data Security

We take reasonable and appropriate measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.

Our security measures may include:

  • Secure payment processing through authorized payment providers
  • Restricted access to personal information
  • Technical and administrative safeguards
  • Encryption and security measures where appropriate
  • Website and system monitoring
  • Appropriate security practices for service providers handling information on our behalf

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

9. Children’s Privacy

Our website and services are intended for individuals who are 18 years of age or older.

We do not knowingly collect personal information from individuals under the age of 18. If we become aware that personal information has been collected from a minor without appropriate authorization, we will take reasonable steps to delete such information.

Parents or legal guardians who believe that a minor has provided personal information to us may contact us using the details provided below.

10. Grievance Officer

If you have questions, concerns, or grievances relating to the collection or processing of your personal information, you may contact us using the details below:

Grievance Officer: Amit Sharma
Company: STARTSENSESHOPSINDIA
Email: grievance@startsenseshopsindiaagro.com
Phone: 7620656467

Address:
Office D-247, 2nd Floor, D-wing, Solaris 1 Co. Op. Hsg. Soc.,
Saki Vihar Road, Powai, Andheri East,
Mumbai – 400072, India

We will make reasonable efforts to acknowledge and address grievances within the timeframe prescribed under applicable laws.

11. International Data Transfers

Our website may use third-party technology, hosting, payment, analytics, or other service providers that may process or store information in India or other jurisdictions.

Where personal information is processed outside India, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable data protection and privacy requirements.

12. Third-Party Services and Links

Our website may contain links to or integrations with third-party websites, payment gateways, logistics providers, analytics services, social media platforms, marketplaces, or other external services.

These third parties may have their own privacy policies and terms governing the collection and use of information.

STARTSENSESHOPSINDIA is not responsible for the privacy practices, security, or content of third-party websites or services. We recommend reviewing the privacy policies of third-party services before providing them with personal information.

13. Marketing Communications

Where permitted by applicable law and, where required, with your consent, we may send you information about:

  • New agricultural products
  • Seeds and gardening products
  • Farming tools and equipment
  • Offers and discounts
  • Promotional campaigns
  • New product launches
  • Website updates
  • Other relevant products and services

You may opt out of promotional communications at any time by following the unsubscribe instructions provided in the communication or by contacting us directly.

Please note that even if you opt out of promotional communications, we may continue to send essential service-related communications such as order confirmations, payment updates, shipping notifications, and account-related information.

14. Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect changes in our business practices, website functionality, technology, or applicable legal and regulatory requirements.

Any changes will be published on this page with an updated “Last Updated” date.

We encourage you to periodically review this Privacy Policy to remain informed about how we collect, use, and protect your personal information.

Contact Information

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise your applicable privacy rights, please contact us:

STARTSENSESHOPSINDIA

Website: startsenseshopsindiaagro.com
Email: startsenseshopsindiapvtltd@gmail.com
Phone: 7620656467

Address:
Office D-247, 2nd Floor, D-wing, Solaris 1 Co. Op. Hsg. Soc.,
Saki Vihar Road, Powai, Andheri East,
Mumbai – 400072, India.