Refund & Returns Policy

Last Updated: 26/08/2026

Thank you for shopping with STARTSENSESHOPSINDIA. We aim to provide quality agricultural, agro, farming, gardening, seeds, plant-care, tools, equipment, and related products along with a smooth and convenient shopping experience.

This Refund & Returns Policy explains the terms and conditions governing returns, replacements, refunds, and order cancellations for purchases made through startsenseshopsindiaagro.com.

Please read this policy carefully before placing an order.

1. Eligibility for Returns

We may accept return or replacement requests under the following circumstances:

a. Damaged, Defective, or Incorrect Products

You may request a return or replacement if:

  • The product arrives damaged or defective.
  • You receive an incorrect product or an item different from what you ordered.
  • The product is missing essential components or accessories mentioned in the product listing.
  • You notify us within 7 days of receiving the product.
  • You provide clear photographs and, where possible, an unboxing video to support your claim.

b. Product-Specific Returns

Certain agricultural products, seeds, fertilizers, gardening products, tools, and other agro products may have specific return conditions mentioned on their respective product pages.

Customers are advised to check the product description and return eligibility before placing an order.

c. Non-Returnable Items

The following products may not be eligible for return or refund:

  • Products that have been used, damaged, modified, or improperly handled after delivery.
  • Products returned without their original packaging, accessories, labels, or components where applicable.
  • Seeds, planting materials, or other products that are time-sensitive or susceptible to deterioration, where specified as non-returnable.
  • Opened or used fertilizers, pesticides, plant-care products, bio-products, or other consumable agricultural products, where applicable.
  • Products specifically marked as Non-Returnable on the product page.
  • Clearance, promotional, or final-sale products where specified.
  • Products damaged due to improper storage, handling, installation, or use by the customer.

2. Return Conditions

To qualify for a return or replacement:

  • The product should be unused unless the issue relates to a manufacturing defect.
  • The product should be returned in its original packaging where applicable.
  • All accessories, components, manuals, labels, and other items supplied with the product should be included.
  • The product should not have been altered, modified, or damaged after delivery.
  • The return request must be submitted within the applicable return period.

Returned products may be subject to a quality and condition inspection. Products that do not meet the applicable return conditions may not be eligible for a refund or replacement.

3. Return Process

To initiate a return or replacement:

  1. Contact our customer support team through our website or email.
  2. Provide the following information:
    • Order Number
    • Customer Name
    • Reason for Return
    • Photographs or videos of the product, where applicable
    • Details of the issue or defect

Our support team will review the request within 24–48 business hours.

If the request is approved:

  • We may arrange a pickup where the service is available, or
  • We may ask you to ship the product to a designated return address.

Once the returned product is received and inspected, we will process the applicable refund or replacement.

4. Refund Process

After receiving and inspecting the returned product, eligible refunds will generally be processed to the original payment method used for the purchase.

Estimated Refund Timeline

  • Online Payments: 3–7 business days
  • Credit/Debit Cards: Subject to the processing time of the respective bank or payment provider
  • UPI / Net Banking: Usually within 3–5 business days

Actual refund timelines may vary depending on the payment method, bank, payment gateway, or financial institution.

Shipping charges may generally be non-refundable unless:

  • An incorrect product was delivered.
  • The product arrived damaged or defective.
  • The issue was caused by an error on our part.

5. Replacement Policy

We may offer a replacement in circumstances including:

  • Damaged product received.
  • Defective product received.
  • Incorrect product delivered.
  • Missing components or accessories, where applicable.

All replacements are subject to product availability.

If the same product is unavailable, we may offer:

  • A refund, where applicable, or
  • An alternative product, subject to customer agreement and any applicable price difference.

6. Order Cancellation

Orders may be cancelled before they are shipped, subject to the order status and applicable conditions.

Once an order has been dispatched, cancellation may not be possible. Where applicable, the customer may request a return after delivery in accordance with this policy.

Approved cancellations made before shipment will generally be refunded to the original payment method.

7. Return Shipping

If the return is due to:

  • A damaged product,
  • A defective product,
  • An incorrect product delivered by us, or
  • Another verified issue caused by us,

we may bear the applicable return shipping cost, subject to verification.

For returns resulting from:

  • Change of mind,
  • Incorrect product selection,
  • Personal preference,
  • Incorrect quantity ordered, or
  • Other reasons not caused by us,

return shipping charges may be borne by the customer.

8. Refund Exceptions

A refund or replacement may not be approved if:

  • The returned product fails our quality inspection.
  • The product has been used, altered, modified, or damaged after delivery.
  • Original packaging, accessories, components, or other supplied items are missing where required.
  • The return request is submitted after the applicable return period.
  • The product is specifically marked Non-Returnable.
  • The product has deteriorated due to improper storage or handling by the customer.
  • The product has been opened or consumed where applicable.
  • The issue is caused by misuse, incorrect installation, or failure to follow the manufacturer’s or product instructions.

9. Refund for Undelivered or Returned Orders

If an order cannot be delivered due to circumstances such as:

  • Incorrect or incomplete address provided by the customer
  • Repeated delivery attempts failing
  • Customer refusal to accept the shipment
  • Customer being unavailable to receive the order

the shipment may be returned to us.

Where a refund is applicable, it will generally be processed after the returned shipment is received and verified.

Applicable shipping, return, or other charges may be deducted from the refund where permitted.

10. Products Damaged During Delivery

If you receive a visibly damaged package or product, we recommend:

  1. Taking photographs of the package before opening it.
  2. Recording an unboxing video where possible.
  3. Taking clear photographs of the damaged product and packaging.
  4. Contacting us as soon as possible and within 7 days of delivery.

This information may be required to verify and process a damage-related return or replacement request.

11. Agricultural and Consumable Products

Certain agricultural and agro products may be sensitive to storage conditions, temperature, moisture, handling, or shelf life.

Products such as seeds, fertilizers, bio-products, plant-care products, and other consumable agricultural products may have specific return restrictions.

Customers should carefully review the product description, usage instructions, storage requirements, expiry information, and return eligibility before purchasing.

12. Contact Us

If you have any questions regarding returns, refunds, replacements, or order cancellations, please contact us:

STARTSENSESHOPSINDIA

Website: startsenseshopsindiaagro.com

Email: startsenseshopsindiapvtltd@gmail.com

Phone: 7620656467

Address:
Office D-247, 2nd Floor, D-wing, Solaris 1 Co. Op. Hsg. Soc.,
Saki Vihar Road, Powai, Andheri East,
Mumbai – 400072, India.